Legal Policies

POPIA compliance statement

Protection of Personal Information Act (POPIA) Compliance

New Wave Village is committed to complying with the Protection of Personal Information Act, 2013 (POPIA) and ensuring the lawful processing of personal information in accordance with South African law. We respect your privacy and are dedicated to protecting your personal data.

1. Collection of Personal Information

We collect personal information lawfully and in accordance with the principles of POPIA. The types of information we may collect include:

  • Name, surname, and contact details
  • Email addresses and phone numbers
  • Billing and payment information
  • Any other information required to provide our services

2. Use of Personal Information

Your information is used to:

  • Provide and manage our services
  • Process transactions
  • Communicate with you regarding our services
  • Comply with legal and regulatory requirements
  • Improve our services and offerings

3. Sharing of Personal Information

We do not sell or share personal information with third parties, except when:

  • Required by law or legal proceedings
  • Necessary for service delivery (such as payment processors)
  • With your explicit consent

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse, in accordance with POPIA.

5. Your Rights

Under POPIA, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Object to the processing of your information
  • Request deletion of your personal data where legally applicable
  • Lodge a complaint with the Information Regulator if your rights are infringed

For any queries regarding your personal information, please contact us at info.newwavevicbay@gmail.com

Privacy Policy

READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF THIS WEBSITE AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE OR OUR SERVICES IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO USERS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.

Privacy Policy

For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”) and in accordance with the definition of Personal Data in Article 4(1) of the General Data Protection Regulation (GDPR) (EU) 2016/679. We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy, and confidentiality of Personal Information in our possession.

In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of, your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

1. Personal Information We Collect

In utilising our website, using our services, or submitting information through a lead generation service, users may be asked to provide the following information (Personal Information):

  • First Name
  • Surname
  • Email Address
  • Phone Number
  • Language
  • Business Name (if applicable)

We will attempt to limit the types of Personal Information we process to only that to which you consent. Your agreement to this Privacy Policy constitutes your consent as contemplated in section 69 of the Act and/or Article 7 of the GDPR (whichever is applicable). Where necessary, we will seek to obtain your specific consent in future instances should we deem the same required by law.

We will not collect, use, or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.

2. How We Use Your Information

By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

  • The provision and performance of our services to you
  • Informing you of changes made to our website
  • The provision of marketing-related services to you by us
  • Responding to any queries or requests you may have
  • Understanding general user trends and patterns
  • For security, administrative, and legal purposes

3. Data Protection and Security

Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction, or unauthorised disclosure or access.

We store your Personal Information directly or in a secure database. If stored outside of South Africa, we take all necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction by enforcing standard data protection clauses as envisaged by the GDPR.

Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable legislation.

4. Your Rights Under POPIA

A user has the right:

  • To access their Personal Information stored and processed by us
  • To rectify incorrect or incomplete Personal Information
  • To request the deletion of Personal Information (“right to be forgotten”)
  • To restrict or suspend processing of Personal Information
  • To withdraw consent at any time, if processing is based on consent
  • To object to the processing of Personal Information for direct marketing purposes

If we breach any of the terms of this Privacy Policy, you may lodge a complaint with the Information Regulator of South Africa.

5. Sharing of Personal Information

We may disclose your Personal Information to:

  • Affiliated Companies
  • Agents
  • Representatives

If our services involve third parties (e.g., payment processors), they may require your Personal Information to fulfil their function. We ensure that all third parties comply with data protection laws.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience and track website usage. Cookies help us analyze site traffic and improve functionality. You can manage cookie settings in your browser.

Types of cookies we use:

  • Session Cookies: Maintain session state and expire when you close your browser.
  • Permanent Cookies: Store a unique code on your device to identify you as an individual user. These enhance your browsing experience.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices of these third parties. Users should evaluate the security of any third-party website before disclosing personal information.

8. Governing Law and Contact Information

This Privacy Policy is governed by the laws of South Africa. Any disputes shall be resolved in accordance with South African law.

For inquiries regarding this Privacy Policy, contact us at:

📧 Email: info.newwavevicbay@gmail.com
📍 Address: 2 Victoria Bay Road, Victoria Bay, Western Cape, South Africa
🌐 Website: www.newwavevillage.co.za

This Privacy Policy was last updated on 11 March 2025. We reserve the right to modify this policy at any time. Any changes will be posted on this page.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your Personal Information as described.

Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of New Wave Village’s website and services in accordance with South African law. By accessing our website, you agree to comply with these terms.

2. Use of the Website

  • You may not use the website for illegal purposes or to violate any South African laws.
  • Unauthorised access, hacking, or data breaches are strictly prohibited.
  • We reserve the right to modify, suspend, or discontinue the website at any time without notice.

3. Products and Services

All products/services are subject to availability. Prices and descriptions are subject to change without prior notice.

4. Intellectual Property

All content on this website, including trademarks, text, and images, is owned by New Wave Village and is protected under the Copyright Act of South Africa. Unauthorized use is prohibited.

5. Limitation of Liability

New Wave Village is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of this website or services, except where liability cannot be excluded under South African law.

6. Governing Law

These terms are governed by the laws of South Africa, and any disputes shall be resolved in a South African court of law.

7. Contact Information

For inquiries about these terms, contact us at info.newwavevicbay@gmail.com

Cookie Consent Policy

1. What Are Cookies?

Cookies are small files stored on your device that enhance website functionality and user experience.

2. How We Use Cookies

We use cookies to:

  • Improve website functionality and performance
  • Analyse site traffic and user interactions
  • Remember user preferences

3. Managing Cookies

You can modify your cookie settings in your browser. However, disabling cookies may impact your website experience.

4. Third-Party Cookies

We may use third-party services (such as Google Analytics) that set their own cookies to track website traffic and performance.

5. Consent

By using our website, you consent to our use of cookies in accordance with South African law. If you do not agree, you may adjust your browser settings or discontinue use of our site.

For more information, contact us at info.newwavevicbay@gmail.com